Frequently Asked Questions (FAQs)


1. Is Jaze available on both iOS (iPhone) and Android?

Believe it or not, our pre-orders are approximately 50/50 on both platforms, thus we are developing for both Android and iOS (iPhone). The plan is to release Android first and iOS quickly afterwards.


2. Will Jaze work in my car?

All cars and light trucks built and sold in the United States and Europe after January 1, 1996 were required to be OBDII equipped, therefore Jaze should work with every car and truck since 1996.

3. How do I install the device?

Upon shipment, we will provide you with detailed instructions, based on your specific vehicle year, make and model on how to plug the device into your car. Our device is designed to be left in your car and is small enough to sit flush so it won't be knocked out of place upon getting in and out of the car.

4. Where is the OBDII connector port located?

According to federal regulation, the connector port must be located within three feet of the driver and must not require any tools to be revealed, which guarantees simplicity in accessing it. It typically can be found underneath the dash, below the steering column. In rare occasions it's located behind the ashtray or in the center console.

5. What do I get with Jaze?

Jaze includes an Onboard Diagnostic Device and the mobile app, which together provide real-time remote vehicle diagnostics, instant crash responding and (soon) roadside assistance.

6. As a Jaze beta driver what do I get?

Beta drivers get everything that everyone else gets, for free. In return, we ask for your feedback as we continue to learn your needs and frustrations as they relate to automotive maintenance and repair.

7. When will you start shipping Jaze for beta testing?

We have begun testing our alpha product, as we work to perfect the user experience from installation to use of the app. We expect to ship the Android version by the end of summer and expect to have iOS (Apple) by the end of fall, or soon thereafter.

8. My family has multiple cars, should I get one Jaze for my family fleet, or one per car?

How you choose to use Jaze is up to you. And, while you may swap the device between multiple cars (a great use case upon buying a used car and wanting to receive real-time diagnostic information about the cars that you are considering to buy), keep in mind that in order for the constant data monitoring system to function properly, which powers the automatic crash responding feature, the on-board diagnostics device needs to be plugged into the vehicle and paired with the mobile app. With this in mind, jaze recommends one device per car, in order to ensure your safety.

9. What is the difference between in-shop and in-car diagnostics?

In one word... time. And, since your time is valuable, we don't believe that you should waste it with a trip to the mechanic for diagnostics, where they usually charge you a fee just to discover the problem. Jaze includes free unlimited diagnostics that are run in-car and shared with your mechanic, saving you time and money and ensuring that you are driving a safer car.

10. Does the app provide free car repair estimates?

Yes. The app provides drivers with free car repair estimates based on parts, labor and location. For instance, because of the difference in the cost of doing business, a transmission repair job will cost significantly more in New York City than Kansas City. The Jaze repair estimate database will connect you with the most affordable, trustworthy mechanic in your area.

11. Has Jaze developed any new technology?

Yes. Jaze uses proprietary algorithms, custom encrypted hardware, firmware and sophisticated systems engineering to translate complicated car data into easy-to-understand car knowledge for delivery to drivers via our mobile app.

12. Why is Constant Data Testing important?

Not only does constant data testing power the Instant Crash Response feature, but instead of collecting freeze frame data, which is the equivalent of a mechanic taking a static, snapshot photograph of your vehicle's data, constant data testing collects continuous data, which is the equivalent comparison of recording an entire movie. And, similar to how a movie can be paused, constant data testing allows the system to determine what occurred before, during and after a problem occurs. This also allows Jaze to pre-diagnose symptoms of car problems and recommend solutions before the check engine light comes on. In fact, our vision, as it relates to automotive diagnostics, is for the system to deliver a complete diagnostics report to you, similar to providing a medical patient their complete medical history, so that you can share your vehicle's diagnostics with your doctor, ahem, mechanic.

13. Is Jaze venture funded?

To date, Jaze is a bootstrapped, self-funded startup with ambitions to provide consumers with the car knowledge they need to never blindly pay for car repairs ever again. Our bootstrapped nature has allowed us the opportunity to determine the correct product-market fit, at our own pace, rather than quickly delivering a product that nobody wants, or is willing to pay for.

14. Have you heard of the Right To Repair Bill?

Absolutely and we support it 100%. Generally we try to stay out of the political process as much as we can, but this is a great piece of consumer-friendly legislation that passed in Massachusetts in November 2012, with a whopping 86% voter approval. Jaze believes that this will be a hot legislative issue in other states (and countries), and we're happy to be at the forefront of it. In the future, jaze will support any and all initiatives that protect consumers and promote safer driving.

15. Why is Jaze charging $9.99 for shipping and handling?

Jaze is a bootstrapped startup, so in order for us to recoup some of our costs related to hardware, packaging and shipping, we felt it necessary to charge the nominal fee for shipping & handling. If you think we're shady, disagree with this strategy, or simply can't afford the fee, let us know by emailing drive (at) jaze.com and we will try to comp you a device without the fee, because we'd rather have you driving safe than driving sorry.

Send additional questions to drive@jaze.com.